Add software
Maillist arhive

Russian
English
   Path: Panvasoft / Business / Else... / ServiceDesk Plus /
18:31:35, Wednesday, 25 December 2024 


 Size: 37002 Kb  Users Vote: (0)
 OS: DOS/Windows  Interface: English
 Installation: Install & Uninstall  License: Freeware
 Programm home page: No  Last update: 26.12.2007(26.12.2007)
  Author: Mouttou Sidambaram  Downloads Today: 0
  Enother author's programs: show  Downloads Total: 11

   ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy.
ServiceDesk Plus enables end-users to submit tickets via an online web form or through email. It automates several key workflow tasks such as case routing, acknowledging requester, technician notification and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to common problems in an online knowledge base.
ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization.
ServiceDesk Plus can help you maintain a complete product catalog based on product type, that lists all assets owned by your organization. It can generate Purchase Orders, send them through email and keeps track of outstanding POs & completed purchases. It also provides import of requesters & assets from .csv files & user satisfaction survey.
Version 7.0 adds Enhanced Active Directory Integration, enhanced purchasing system with approver, business rules for better request management, ability to group similar requests and assign to queues, comprehensive custom reports, announcement boards, enhanced list views, billing based on time spent on request, HTML editors for solutions and notifications, ITIL ready functionalities & more.
Incident mgmt, Problem mgmt, Change mgmt & CMDB has been implemented with all functionalities.
The Free Edition allows a single Technician manage upto 25 Workstations.



 
ServiceDesk Plus




Download.

Tags: Help desk, Itil help desk, Asset management

Tell to friends:

Another programms:
ID Card Maker - Generate multiple identification cards
Convert Excel Contacts to vCard - Import multiple contacts from Excel to vCard
Everything I Own! v4.0.4 - The Award Winning Home Inventory Program
Import Excel Contacts to Mobile Phone - Import contacts from excel to mobile phone
MySQL to MSSQL Database Converter - Convert MySQL database to MSSQL database
FastMaint CMMS Maintenance Management Software v8.0.1 - CMMS Maintenance Management Software
ID Card Designing Software - Customized Colorful and Printable ID Cards
To the top

  Subscribe for mail list to receive news with 657, who already receiving it!

 Type your e-mail:

Subscribe
Unscribe
 Mail list arhive

© 1999 - 2024 Panva Web Studio
(0.01990 seconds) Feed back to supprot team